Question 1

How do I place an order?

Accepted Answer

Head over to our Ordering Page and click the booking session that relates most to you. Fill out your information and submit your deposit. An invoice will be e-mailed to you within 48 hours. You can choose to accept or decline.

Question 2

What do I need when placing an order?

Accepted Answer

Great Question!
 
1. Cake size or Amount of servings needed.
2. Colour scheme.
3. Date of pick-up or delivery.
4. Flavour(s)
5. Any fillings.
6. Design Inspiration (photos or details will suffice)

Question 3

Do you have a peanut-free facility?

Accepted Answer

Unfortunately no, Sweet Pieces is not a peanut-free facility. While no nuts are used in the making of your desserts (unless required), I cannot guarantee no cross-contamination will not have occurred.

Question 4

Do you acommodate dairy, egg, or gluten allergies?"

Accepted Answer

No. Sorry, my products are NOT dairy-free, egg-free, gluten-free, or peanut-free.

Question 5

Are your cakes vegan?

Accepted Answer

No. My products contain eggs and soy.

Question 6

Where are you located?

Accepted Answer

Oshawa, Ontario (North side)

Question 7

Do you deliver?

Accepted Answer

Yes, I deliver within the GTA. Delivery charges are based on your location and calculated based on mileage.

Question 8

Do you have a waitlist?

Accepted Answer

Yes! When you go to the Ordering Page, if you scroll down to the bottom you will find a form where you can enter in your information and the date you would like to be waitlisted for.

Question 9

Are toppers available?

Accepted Answer

Yes, toppers are available to order, but must be ordered at least two (2) weeks in advance. Each topper, whether cake or cupcake, is ordered from a third-party. The cost of the topper will be built into the price of your cake.
 
Note: Once a topper is ordered, no changes can be made.

Question 10

Do you offer refunds?

Accepted Answer

Deposits are non-refundable. They are transferrable to another date subject to availability.

Once your invoice is prepared, you have 48 hours to accept or decline. Should you decline or I am unable to accept your order, your refund will be processed.

In any other circumstance, there will be no refunds provided.

Question 11

Can you ship your products?

Accepted Answer

Unfortunately, no. Your items would be destroyed before they made it to you and I want you to have a positive experience with your order.

Question 12

If you are ever unhappy with your order, please speak with us immediately."

Accepted Answer

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Follow me on Instagram at @sweetpiecesbakery

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